At Refresh Therapeutic Massage and Bodywork, it is our intention to provide our guests with professional and therapeutic services in a relaxing and friendly environment; we will tailor each treatment to our client’s individual needs. The following policies and procedures serve as a guide for our first-time and repeating guests.
Arrival to Your Bodywork Treatment
Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. All forms will be emailed in advance, please fill them prior to arriving. If they are not completed this will be done prior to bodywork. Clients are given a code to call at the door. If you arrive earlier than 10minutes you may be asked to wait as we clean and allow the air purifiers clean the office between each client. All treatment sessions have a specific time schedule that includes assessment, bodywork and consultation after.
Cancellation Policy and Fees
Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Cancellation fees have been waived in light of the recent Coronavirus pandemic. If you are experiencing sickness or any signs of illness, please do not come in, call us and we will be happy to reschedule you. However, please note that when you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. So we therefore require pre-payment to guarantee your reservation.
Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
At Refresh Therapeutic Massage and Bodywork, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.
Prior to each bodywork session, the treatment plan will be discussed with you. Prior to your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients whom we have not seen for at least a year may also be asked to fill out this form.
Scope of Practice
Refresh Therapeutic Massage and Bodywork, Chamara is a California certified massage therapist and certified level 2 Fascial Stretch Therapist who holds herself to the highest level of professionalism. From time to time massage therapy students work at Refresh and have taken classes in ethics and are held to the same standards in the workplace.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage Therapists and bodyworkers that intern or contract with Refresh do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.
Respect for Client Needs and Boundaries
Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.
You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.
If you have any questions on the above information, please direct them to the Refresh Therapeutic Massage and Bodywork at (707) 430-0119.