Policy and Proceudures

At Refresh Therapeutic Massage and Bodywork, it is our intention to provide our guests with professional and therapeutic services in a relaxing and friendly environment; we will tailor each treatment to our client’s individual needs. The following policies and procedures serve as a guide for our first-time and returning guests.

Cancellation, No Show and Late Policy

Refresh Bodywork requires 24 hours notice to cancel or reschedule your appointment.

We understand life happens and you may need to miss a scheduled appointment. However, please be considerate and provide adequate notice if you cannot make it. When you late cancel, we are unable to give that appointment to someone else who needs our assistance.

Clients who late cancel or no show will be charged a fee for the missed appointment. 

Emergencies are addressed on an individual basis. Please contact our Happy Helper if you have any questions.

Fees

If you late cancel or no show, the fee will be taken out of your card on file or deducted from your pre-paid balance. If you do not have a card on file we will send you a link to pay the fee online. 

• Late cancellations – $75 first incident; $100 for subsequent incidents
• No shows – $100 per incident

Descriptions

Late Cancellation- Client cancels appointment within 24 hours of scheduled appointment time.

No Show- Client cancels within 2 hours of appointment time or does not show up for scheduled appointment.

Late Arrival- Client arrives more than 5 minutes late of scheduled appointment time.

Cancelling? Please call, text or email the office at least 24 hours in advance (Tuesday appts need to be cancelled by Saturday) The Happy Helper handles all scheduling.

Late Arrival Policy

Traffic, parking, late hours at the office, we get it – however if you show up late to your appointment, we will only be able to work with you during the time you scheduled. That includes any intake information that needs to be discussed. We will do our best to give you as much time as possible. You will be charged for the full amount of the scheduled appointment.

Arrival to Your Bodywork Treatment

Please arrive for your appointment no more than 5-10 minutes prior to the scheduled starting time.  Clients are provided a code to call at the door in confirmation email or text message. If you arrive earlier than 10 minutes, you may be asked to wait as we complete tasks between clients.  

Informed Consent

Prior to each bodywork session, the treatment plan will be discussed with you. Prior to your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients whom we have not seen for at least a year may also be asked to fill out this form.

Existing and New Medical Conditions

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

For clients undergoing chemo and radiation therapies, please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

If you have any questions on the above information, please direct them to Refresh Therapeutic Massage and Bodywork at (707) 430-0119